Official guide to transferring your LINE account (iPhone to iPhone)

How to transfer your LINE account from an iPhone to another iPhone

Transferable data

Past chat history¹
Data saved in albums and notes
Your friend list
Purchased stickers
LINE Stickers Premium usage data
LINE Pay and LINE Point balances
Your purchased LINE Coin balance
Your profile information (e.g. LINE ID, profile icon)
Status message
Groups
Data saved in Keep
Data registered to apps and services linked to your LINE account
LINE VOOM content

Non-transferable data

Notification sound settings

¹Transferable chat history content
If you have your previous device:

You can restore your past chat history saved on your previous device by backing it up to iCloud.

Note:
- For how to back up to iCloud, see the following "Back up your chat history" section under "Pre-transfer preparations."

- By following the steps below to back up your data and transfer your account, the contents listed above under "Transferable data" will be saved to iCloud and can be transferred to your new device.

If you don't have your previous device:

You can transfer your chat history up to the point it was previously backed up.
If you enter your backup PIN during the account transfer steps, you can transfer the last 14 days of your chat history.
You need to set up use of a backup PIN prior to transferring your account. For more information, see Registering a backup PIN. (Only available in Japanese.)

Note: Depending on your situation, the contents of the chat history you can transfer will differ. For more details, see the sections below.

Pre-transfer preparations

Make sure you have the latest version of LINE
How to download the latest version
Tap here or scan the following QR code to update LINE.
The above link only works on smartphones. If you're using an iOS device, you'll be taken to the App Store. If you're using an Android device, you'll be taken to the Google Play Store. If you're already using the latest version, there is no need to update.
How to confirm your current version
You can confirm it by tapping the Home tab > Settings > About LINE.
Note: The latest version number may vary from that shown in the image.
Easy transfer with a QR code is unavailable on versions of LINE earlier than 12.10.
If you're using a version of LINE earlier than 12.10, make sure to update both your previous and new device to the latest version. If you're unable to update LINE to the latest version, please refer to the "Check your OS version" section below.
Check your OS version
Back up your chat history
To make a backup using iCloud, see the steps below.
Note: You'll be unable to make a backup if you don't have your previous device. In this case, proceed to the "If you don't have your previous device" section below.
(See "Transferable data" above for a list of data that can be transferred.)
We recommend backing up your data during this step even if you've previously done so.
Before backing up your data, make sure you're using the latest versions of LINE and your OS.
Note: For the steps to check either, see the above sections under "Pre-transfer preparations."
- To back up data on your iPhone:
  1. On your previous device, open the LINE app and go to the Home tab > Settings > Chat history backup.
  The screen shown after you tap Chat history backup will vary depending on your situation.
  Back up your data with the following steps based on the screen that you actually see.
  If you see the following screen after tapping Chat history backup, refer to the steps below.
  Note: If you don't see this screen, refer to the "I see another screen" section below.
- 2. Tap Back up now.
- 3. Set a six-digit backup PIN.
  Note:
  - You need your backup PIN to transfer your account without a QR code.
  - We recommend making a note to remember your backup PIN, as it will help you restore your chat history in the event you unexpectedly change your device, such as due to your smartphone being lost or broken.
- 4. When you see the "Done" message, your backup is complete.
- 5. A message saying "Transfer account?" will appear after your backup is complete.
  You can transfer your account to your new device by tapping Transfer account.
I see another screen
If you see the following screen after tapping Chat history backup, please tap Back up now.
If you see the following screen after tapping Chat history backup, please tap Create backup PIN and back up chat history.
Set a six-digit backup PIN, then make a backup.
Note:
- You need your backup PIN to transfer your account without a QR code.
- We recommend making a note to remember your backup PIN, as it will help you restore your chat history in the event you unexpectedly change your device, such as due to your smartphone being lost or broken.
Once you finish the above, your backup with your iPhone will be complete.
If you've proceeded to transferring your account, see the "Transfer steps" sections below.

Transferring your account

If you have your previous device

If you don't have your previous device

Transfer steps (with Quick Start)

Continue following "Transfer steps (with Quick Start)" if you see the following screen when you open LINE on your new device.

Note:
- If you see a different screen, see the "Transfer steps (when Quick Start is unavailable)" section.
- For more information on Quick Start, see Use Quick Start to transfer data to a new iPhone or iPad.

Preparations needed to transfer your account with Quick Start
You need to enter your phone number and password to transfer your account with Quick Start.
If you don't know your registered information on LINE, tap the Home tab > Settings > Account to check.
For other ways to change your info, see Changing your phone number and Registering and changing your password. (Only available in Japanese.)
Transferring your account with Quick Start
Prepare your previous device and do Quick Start > open LINE on your new device and tap Verify > enter your phone number > enter the verification code you receive in a text message > enter your password.
Note: If you encounter any issues with Quick Start, please contact Apple Support.

Transfer steps (when Quick Start is unavailable)

What you actually see on your smartphone may vary from the contents of this page.
When transferring your account, please follow what you see on your smartphone.

Open LINE on your new device
Open LINE on your new device and tap Log in.
Tap Log in with QR Code, then scan it
To transfer your account with a QR code, see the steps below.
From the menu that appears, tap Log in with QR code > Scan QR code.
Note: We recommend transferring your account with a QR code because it allows you to skip entering your password or PIN code in the later steps.
Display your QR code on your previous device
Open LINE on your previous device, and go to Settings > Easy transfer QR code to display your QR code.
Note:
- If you haven't yet backed up your chat history, see the above "Pre-transfer preparations" > "Back up your chat history" section.
- If a QR code isn't shown, check if LINE has been updated to the latest version. You will be unable to back up your data from the following steps.
Read the QR code with your new device
Read the easy transfer QR code you displayed on your previous device with your new device.
Verify your identity with your previous device
After you scan the QR code, the message "Did you just scan this QR code?" will appear on your previous device.
If you were the one who scanned it, put a check for "Yes, I scanned the QR code myself," and tap Continue.
After that, verify your identity with the method you use to unlock your lock screen (e.g. facial recognition, fingerprint recognition, passcode).
Log in on your new device
Tap Log in on your new device.
Restore your chat history
Next, you'll restore your chat history. Confirm the details shown, then tap Continue.
Please keep in mind that once you tap Continue, LINE will become unavailable on your previous device.
Proceed through each step to transfer your account
Confirm the details shown on your new device and proceed through each step.
The details you are shown (e.g. settings for adding friends, age verification, notification settings) will vary depending on your situation.
When you see the Home tab, your account transfer is complete.
Make sure to keep your registered information current and continue having fun using LINE safely!
Note: If you changed your phone number as well as your device, you'll need to manually update your phone number on the LINE Settings screen after transferring your account.
For more information on how to change your phone number, see Changing your phone number.

Transfer steps

The following information applies if you're using LINE:

• In Hong Kong, Japan, Korea, Taiwan, or Thailand.

• Outside of the above countries or regions with an account created with a LINE version earlier than 13.11.0.

Note: You will not be able to verify your account with a phone number in scenarios other than the ones mentioned above.
In this case, please transfer your account by referring to the relevant Help article below.

Transferring your LINE account with your Apple ID/Google account

What you actually see on your smartphone may vary from the contents of this page.
When transferring your account, please follow what you see on your smartphone.

Open LINE on your new device
Open LINE on your new device and tap Log in.
Tap Log in with another method
Log in with your phone number by following the steps below.
From the menu shown, tap Log in with another method > Log in with phone number.
Note: For information about how to transfer your account with an Apple ID, see Transferring your LINE account with your Apple ID.
Enter your phone number and then enter the code you receive via text message
Enter the phone number of your current smartphone (the new device you'll be using) and tap the arrow.
Enter the verification code you receive via text message.
Confirm that the information shown is yours
Confirm that the information shown is your correct information.
If your information is correct, select Yes, that's my account to proceed to the next step.
Enter your password
Enter your previously registered LINE password and log in to LINE on your new device.
If you forgot your password:
Enter the email address you registered beforehand to receive a password reset email. Reset your password from the sent link.
Note:
- You will be unable to reset your password if you have not registered an email address that you can access.
Restore your chat history
Next, you'll restore your chat history. Confirm the details shown, then tap Continue.
Please be aware that once you tap Continue, LINE will become unavailable on your previous device.
Enter your backup PIN
If you set a backup PIN in advance, enter it.
If your PIN is correct, you'll restore the last 14 days of your chat history.
Note: If you didn't previously set a backup PIN, the backup PIN entry screen won't be shown.
Proceed through each step to transfer your account
Confirm the details shown on your new device and proceed through each step.
The details you are shown (e.g. settings for adding friends, age verification, notification settings) will vary depending on your situation.
When you see the Home tab, your account transfer is complete.
Make sure to keep your registered information current and continue having fun using LINE safely!