Safe transfer guide

FAQs

• If I'm transferring my LINE account to a different OS, can I transfer chat history older than 14 days?

  Chat history older than 14 days cannot be transferred to a different OS (Android to iPhone/iPad or iPhone/iPad to Android).
  If you want to preserve your chat history with those important to you, saving screenshots of your chats or using the Export chat history feature¹ to save your chat history as a text file for each chat are ways you can do so. Please use such methods.

  ¹To use the Export chat history feature:
  Tap the menu icon at the top right of the chat > Settings > Export chat history, then choose a location to save it.

• What's an easy transfer QR code?

  This is an account transfer method that was added to LINE in June 2022. By using your new device to read a QR code shown on your previous device, you can smoothly and safely transfer your account without entering a backup PIN or password. For information on how to use it, see the "OS-specific account transfer guides" above.

• Can my notification sound settings and chat wallpapers be transferred to my new device?

  Notification sound settings cannot be transferred to your new device, no matter which OS you're migrating from.
  Also, chat wallpapers cannot be transferred to your new device when transferring to a different OS (between Android and iPhone/iPad). The data that can and can't be transferred in each case (as of July 2023) can be seen on each of the detailed pages under the "OS-specific account transfer guides" above.

  To configure notification sounds on your new device:
  On iPhone, tap the Home tab > Settings > Notifications > Sound, then choose your preferred sound.
  On Android, tap the Home tab > Settings > Notifications > Message notifications > Sound, then choose your preferred sound.

  To configure chat wallpapers on your new device:
  Tap the menu icon in the chat you want to configure > Settings > Chat wallpaper, then select your preferred design to set it.

• An error occurs when backing up to the cloud

  Please make sure you have enough free space on iCloud (for iPhones) or Google Drive (for Android devices).

• There's an issue when transferring my account

  See the I'm having issues when transferring my LINE account section in Information on transferring LINE accounts and resolving transfer issues on the Help center.