Official LINE safe transfer guide

LINE safe
transfer guidePrepare the right way to
safely transfer your LINE account!

About account transfer

You need to transfer your LINE account in order to continue using LINE with the same one when you change your smartphone or restore it to its factory settings, such as when you purchase a new smartphone or the one you own suddenly breaks or is lost.
This official guide explains the steps to transfer a LINE account for those about to do so.

Overview of the account transfer process

Transferring your LINE account is a process of doing pre-transfer preparations, such as backing up your chat history on your previous device, then transferring your account on your new device.

Note: If you no longer have your previous device, you may still be able to transfer a limited portion of your chat history, depending on your situation.
The specific steps for transferring your account vary depending on your OS and situation. For more information, see the OS-specific account transfer guides below.

OS-specific account transfer guides

Check the guide for how you're transferring your account.

From an iPhone
To an iPhone
To an Android device
From an Android device
To an iPhone
To an Android device

FAQs

If I'm transferring my LINE account to a different OS, can I transfer chat history older than 14 days?
Chat history older than 14 days cannot be transferred to a different OS (Android to iPhone/iPad or iPhone/iPad to Android).
If you want to preserve your chat history with those important to you, saving screenshots of your chats or using the Export chat history feature¹ to save your chat history as a text file for each chat are ways you can do so. Please use such methods.
¹To use the Export chat history feature:
Tap the menu icon at the top right of the chat > Settings > Export chat history, then choose a location to save it.
What's an easy transfer QR code?
Can my notification sound settings and chat wallpapers be transferred to my new device?
Notification sound settings cannot be transferred to your new device, no matter which OS you're migrating from.
Also, chat wallpapers cannot be transferred to your new device when transferring to a different OS (between Android and iPhone/iPad). The data that can and can't be transferred in each case (as of July 2023) can be seen on each of the detailed pages under the "OS-specific account transfer guides" above.
To configure notification sounds on your new device:
On iPhone, tap the Home tab > Settings > Notifications > Sound, then choose your preferred sound.
On Android, tap the Home tab > Settings > Notifications > Message notifications > Sound, then choose your preferred sound.
To configure chat wallpapers on your new device:
Tap the menu icon in the chat you want to configure > Settings > Chat wallpaper, then select your preferred design to set it.
An error occurs when backing up to the cloud
There's an issue when transferring my account

Information related to transferring your LINE account

Set automatic backups
When you finish transferring your LINE account, set automatic backups for LINE on your new device, and be ready if your smartphone is ever lost or broken.
Learn more

LINE safe transfer guidePrepare the right way to safely transfer your LINE account!