I can't use my phone anymore! Transferring your account to a new device

If you are no longer able to use your current phone

You will need your password in order to transfer your LINE account. If you did not set a password or have forgotten it, you will be unable to transfer your LINE account.

I can't use my phone... Have I lost my LINE account?

If you properly carry out the transfer process, you might be able to save your account!

Setting up the transfer

If your phone number hasn't changed

If your phone number has stayed the same, you can recover your LINE account, but you cannot restore your chat history.

(If you have made a backup, you can restore your history up to the point where the backup was made.)

01.Enter your phone number and then enter the code you receive via text message

Enter the phone number of your current smartphone (or the one you will be using) and you will receive a text message with a verification number. The account transfer process will begin once you enter the verification number.

02.Check that the information displayed is correct

Check your information based on the phone number you entered. If your information is correct, select Yes to proceed to the next step.

03.Enter your password

Enter your previously registered LINE password and log in to LINE on your new device.

Forgot your password?

A password reset email will be sent to your registered email address. Use the URL within the email to reset your password.

  • Note: You will be unable to reset your password if you have not registered an email address that you can access.
04.Add friend settings

By enabling these settings, you can automatically add LINE users in your device's contacts via their phone numbers, or be added to your friends' LINE accounts via the same process.

05.Carry over your chat history!

You're almost finished with the account transfer! Next, transfer the chat history from your previous device. On the confirmation screen, the latest backup data will be displayed, so check its contents and then begin the restoration process.

  • Note: If you do not restore your chat history at this time, you will be unable to restore it again in the future (this applies to iOS devices only; Android devices can restore chat history at any time).
  • This screen may not be displayed if the backup process is not completed properly.
If you are switching to a different OS (for example, between iPhone and Android), you cannot back up your chat history.

  • If you want to keep a specific chat, go to chat settings in that chat and select "Export chat history" to export the chat history as a text file.
  • Please check the list on the top page to see what can and cannot be transferred when switching to a phone with a different OS.
Transfer complete!

Good job! This completes the LINE account transfer process. Make sure to keep your registration info up-to-date and continue using LINE safely and enjoyably!
Make sure to transfer your LINE account the right way!

If your phone number has changed

If all of the following apply to you, you will be unable to transfer your LINE account.
  • • You are unable to use your previous device.(You cannot use LINE or receive text messages.)
  • • You do not regularly use the PC version of LINE.
  • Note: You may be able to transfer your account by filling out an inquiry form. Please contact us via the inquiry form if the two items above apply to you.
You can use the method outlined below to transfer your LINE account if the following apply to you.
  • • You can still use LINE on your previous device.
  • • You can still receive text messages on your previous device.
  • • You use the PC version of LINE regularly.
01.Enter your phone number and then enter the code you receive via text message

Enter the phone number of your current smartphone (or the one you will be using) and you will receive a text message with a verification number. The account transfer process will begin once you enter the verification number.

02.Select the option to transfer your account

If you will be using your LINE account with your new phone number, please select the option to transfer your account on this screen.

If you confirm an account that does not belong to you...

If the new phone number is connected to someone else's LINE account, you may see a welcome message displayed for an account that is not yours.If this happens, please answer the question "Is this your account?" with "No, that's not me" in order to use your account. Selecting "No, that's not me" will provide other options to log in to your account.

  • Note: Even if you select Yes, you will be unable to log in to another person's account if you do not enter the correct password.

Since the phone number linked to your device has been used previously, the LINE account for the previous owner may be displayed. Please note that your account is safe as long as you have properly managed your password.

03.Select a login method

If your phone number has changed, you can transfer your LINE account by using either your previous phone number or your registered email address.Please use one of them to log in to your account. (You can still transfer your account even if you cannot use your previous phone number.)

04.Enter your password

Enter your previously registered LINE password and log in to LINE on your new device.

Forgot your password?

A password reset email will be sent to your registered email address. Use the URL within the email to reset your password.

  • Note: You will be unable to reset your password if you have not registered an email address that you can access.
05.Add friend settings

By enabling these settings, LINE can access your phone number and device contacts in order to add new friends.

06.Carry over your chat history!

You're almost finished with the account transfer! Next, transfer the chat history from your previous device. On the confirmation screen, the latest backup data will be displayed, so check its contents and then begin the restoration process.

  • Note: If you do not restore your chat history at this time, you will be unable to restore it again in the future (this applies to iOS devices only; Android devices can restore chat history at any time).
  • Note: This screen may not be displayed if the backup process is not completed properly.
If you are switching to a different OS (for example, between iPhone and Android), you cannot back up your chat history.
  • If you want to keep a specific chat, go to chat settings in that chat and select "Export chat history" to export the chat history as a text file.
  • Please check the list on the top page to see what can and cannot be transferred when switching to a phone with a different OS.
Transfer complete!

Good job! This completes the LINE account transfer process. Make sure to keep your registration info up-to-date and continue using LINE safely and enjoyably!
Make sure to transfer your LINE account the right way!